Jira Cloud comment supports formatting like bold, italic, underline , colour fonts and many more. To sync this to Zendesk is not totally supported by Exalate. The reason being, Jira cloud is using Mark Up language where Zendesk is using Markdown and HTML both. Exalate has default methods and scripts to convert into Markdown but that has some limitation like it will not support colour fonts , images and few more.
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if (firstSync) {
issue.projectKey = "SOURCE"
// Set the same issue type as the source issue. If not found, set a default.
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: "New Feature"
issue.description = nodeHelper.toMarkDownFromHtml(replica.description)
}
issue.summary = replica.summary
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.labels = replica.labels
issue.comments = nodeHelper.toMarkDownComments(commentHelper.mergeComments(issue, replica)) |
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