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def response = httpClient.get("/api/v2/tickets/${ticket.id}/metrics") def latest_comment_added_at = ("${response.ticket_metric.latest_comment_added_at}") replica."latest_comment_added_at" = latest_comment_added_at def reply_time_in_minutes = ("${response.ticket_metric.reply_time_in_minutes}") replica."reply_time_in_minutes" = reply_time_in_minutes def first_resolution_time_in_minutes = ("${response.ticket_metric.first_resolution_time_in_minutes}") replica."first_resolution_time_in_minutes" = first_resolution_time_in_minutes def full_resolution_time_in_minutes = ("${response.ticket_metric.full_resolution_time_in_minutes}") replica."full_resolution_time_in_minutes" = full_resolution_time_in_minutes def agent_wait_time_in_minutes = ("${response.ticket_metric.agent_wait_time_in_minutes}") replica."agent_wait_time_in_minutes" = agent_wait_time_in_minutes def requester_wait_time_in_minutes = ("${response.ticket_metric.requester_wait_time_in_minutes}") replica."requester_wait_time_in_minutes" = requester_wait_time_in_minutes def on_hold_time_in_minutes = ("${response.ticket_metric.on_hold_time_in_minutes}") replica."on_hold_time_in_minutes" = on_hold_time_in_minutes def solved_at = ("${response.ticket_metric.solved_at}") replica."solved_at" = solved_at replica.status = issue.status |
Jira Incoming Sync :
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if(replica.status.name == "solved") { def p = "" p+= "Ticket ID : " + replica.key + "\n" + "Latest Comment Added At : "+replica.latest_comment_added_at.values[0] + "\n" + "On Hold Time in Minutes : "+replica.on_hold_time_in_minutes.values[0].calendar + "\n" + "Agent Wait time in Minutes : "+replica.agent_wait_time_in_minutes.values[0].calendar + "\n" + "Solved At : "+replica.solved_at.values[0] + "\n" + "Requester wait time in minutes : " + replica.requester_wait_time_in_minutes.values[0].calendar/60000 + "\n" + "First Resolution time in minutes : "+replica.first_resolution_time_in_minutes.values[0].calendar/60000 + "" issue.customFields."SLA Info".value = p } def statusMapping = ["new":"Open", "open":"Open","pending":"Pending","hold":"Work in Progress","solved":"Done"] def remoteStatusName = replica.status.name issue.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName) |