You use Exalate to integrate Salesforce with Jira Cloud.
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However, it is important to note that the prerequisite for this integration is that the email address of the user must be identical in both the Salesforce and Jira Cloud instances.
This requirement establishes a reliable connection point for Exalate to match and synchronize the data effectively.
Outgoing Sync Salesforce
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if(entity.entityType == "Case") {
replica.key = entity.Id
replica.summary = entity.Subject
replica.description = entity.Description
replica.comments = entity.comments
replica.attachments = entity.attachments
replica.Status = entity.Status
//Retrieving the email from the last comment
comment
def the_id_variable = entity.Id
def res = httpClient.get("/services/data/v54.0/query?q=SELECT+CommentBody%2CBody%2C+CreatedById%2C+CreatedBy.Email+FROM+CaseCommentCaseFeed+WHERE+ParentId=%27${the_id_variable}%27+ORDER+BY+CreatedDate+DESC+LIMIT+1")
replica.res = res
} |
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if (firstSync) { issue.projectKey = "MAT" // Set the same issue type as the source issue. If not found, set a default. issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: "Task" } issue.summary = replica.summary issue.description = replica.description issue.attachments = attachmentHelper.mergeAttachments(issue, replica) issue.labels = replica.labels //Impersonating the comment with the right user def uid = replica.res.records[0].CreatedById def uid_comments = [] replica.comments.each { if(uid == it.author.key) { uid_comments.push(it) } } def latest_message = uid_comments.sort { it.created }[-1].body replica.addedComments.each { it.executor = nodeHelper.getUserByEmail("${replica.res.records[0].CreatedBy.Email}") } issue.comments = nodeHelper.toMarkDownComments(commentHelper.mergeComments(issue, replica, { it })) |
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} |
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