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The
getLocalIssueKeyFromRemoteId
method does require a numeric ID as a parameter, so passing a non-numeric string like ServiceNow's sys_id would not work. The methodgetLocalIssueKeyFromRemoteId
doesn’t work for Servicenow. I need to get the issue that has the incident parent ID value in a specific custom field on Jira Cloud.The following request work in Postman, but I cannot make it work on Exalate.
"Incident_key" is the name of the Jira Cloud custom field that has the key of the ServiceNow incident to which it's connected to.