Hi Singh,
Can you provide your incoming sync script on the Jira side?
Hi Martens
Please see below script
if(firstSync){
// If it's the first sync for an issue (local issue does not exist yet)
// Set project key from source issue, if not found set a default
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
// Set type name from source issue, if not found set a default
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?:"Task"
}
issue.summary = replica.summary
issue.description = replica.description
issue.labels = replica.labels
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
if(replica.assignee!=null){
issue.assignee = nodeHelper.getUserByEmail(replica.assignee.email) == null ? null : nodeHelper.getUserByEmail(replica.assignee.email);
}
issue.creator = replica.creator
issue.issueLinks = replica.issueLinks
issue.labels = replica.labels
issue.timeSpent = replica.timeSpent
issue.originalEstimate = replica.originalEstimate
issue.remainingEstimate = replica.remainingEstimate
issue.customFields."Acceptance Criteria".value = replica.AcceptanceCriteria
The first sync section of the incoming script on the Jira side dictates how an epic needs to be created
if(firstSync){
// If it's the first sync for an issue (local issue does not exist yet)
// Set project key from source issue, if not found set a default
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
// Set type name from source issue, if not found set a default
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?:"Task"
}
Whenever the exalate needs to create an epic, it is important that it knows that an epic needs to be created.
Assume that you only want to create Epics, make sure that the type name is set to "epic"
(the ... in the code block below denotes that other statements can be set there, you will have to replace it with something that makes sense)
if (firstSync) {
...
// only create epics
issue.typeName = "Epic"
...
}
Now - Epics has one required field - the Epic Name - so you add that bit of logic to your incoming sync script.
if (firstSync) {
...
// only create epics
issue.typeName = "Epic"
// set the epic name to the same as the issue summary
issue.customFields."Epic Name".value = replica.summary
...
}
Of course you don't only have epics in AzureNode, but also issues.
In the outgoing sync of the azure side - the workitem.type is copied into the replica
A workitem.type has a couple of properties such as description, name ...
So based on that information, you can decide either to create an epic, or a story
if (firstSync) {
...
if (replica.type?.name == "epic") {
issue.typeName = "Epic"
// set the epic name to the same as the issue summary
issue.customFields."Epic Name".value = replica.summary
} else {
issue.typeName = "Story"
}
...
}
This way you can construct the required logic, step by step.
PS - in your incoming script you have the following line
issue.assignee = nodeHelper.getUserByEmail(replica.assignee.email) == null ? null : nodeHelper.getUserByEmail(replica.assignee.email);
You can simplify it to
issue.assignee = nodeHelper.getUserByEmail(replica.assignee.email)
Hi Martens
sorry, but it did not work, please see attached my incoming script, and also please see attached incoming payload. If you can make something from it.
Incoming Script
if(firstSync){
// If it's the first sync for an issue (local issue does not exist yet)
// Set project key from source issue, if not found set a default
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
// Set type name from source issue, if not found set a default
if (replica.type?.name == "epic") {
issue.typeName = "Epic"
issue.customFields."Epic Name".value = replica.summary
}else{
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?: "Task"
}
}
Payload
{
"version": {
"major": 1,
"minor": 14,
"patch": 0
},
"hubIssue": {
"areaPath": "ExalateJiraSyncTest",
"iterationPath": "ExalateJiraSyncTest\\Sprint 1",
"components": [],
"attachments": [],
"voters": [],
"customFields": {},
"description": "epic description",
"project": {
"key": "ExalateJiraSyncTest",
"name": "ExalateJiraSyncTest"
},
"watchers": [],
"fixVersions": [],
"issueLinks": [],
"key": "5192",
"summary": "Epic",
"comments": [],
"internalMap": {
"areaPath": "ExalateJiraSyncTest",
"iterationPath": "ExalateJiraSyncTest\\Sprint 1"
},
"reporter": {
"key": "540259f3-4429-44a7-b8a7-3123459we1a306",
"active": false,
"email": "someone@some.com",
"displayName": "someoneName",
"username": "someone@some.com"
},
"priority": {
"id": "2"
},
"labels": [
{
"label": "tag"
}
],
"customKeys": {},
"workLogs": [],
"issueType": {
"name": "Epic"
},
"affectedVersions": [],
"entityProperties": {},
"status": {
"name": "New"
}
},
"issueUrl": "https://dev.azure.com/masked_url"
}
> It did not work
Can you be more specific?
Same error message, it does not recognize the issue type as Epic.
Field The issue type selected is invalid.: issuetype.
FYI: If I create Epic from Jira and sync to Azure it works fine but payload from Jira side is different and it has more fields under issueType, but from Azure side only name under issueType json.
Can you create Epic in Azure and sync with Jira? are you able to do that? can you share those scripts with me?
Is the if branch of the code being run.
You can check by throwing an exception
just insert
...
thrown new Exception("the remote type is ${remote.type.name}")....
Yes its working I have tested that before also, I am able to convert Epic to Task using the above code but that is not my requirement.
Can you try on your side creating Epic and sync to Jira from Azure? If you try then you can debug it properly I think.
Again - can you answer my question?
> Is the if branch of the code being run.
No sorry, it's not running, I tried above Exception and did not throw. 
Hi
I made below changes and If Branch is now running but now I am getting a different errors.
Field Field 'customfield_10005' cannot be set. It is not on the appropriate screen, or unknown.: customfield_10005.
Incoming Script
if(firstSync){
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
if (nodeHelper.getIssueType(replica.typeName)?.name=="Epic"){
issue.typeName = "Epic"
issue.customFields."Epic Name".value = replica.summary
//thrown new Exception("the remote type is ${remote.type.name}");
}else{
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?: "Task"
}
}
You can simplify the if with
...
if (replica.typeName == "Epic") {
...
Regarding the Epic Name not found.
Are you on cloud?
Yes, I am on the cloud,
after simplifying If condition as you mention I am still getting same error, please advise.
Field Field 'customfield_10005' cannot be set. It is not on the appropriate screen, or unknown.: customfield_10005.
Can you check if the epic name is on the screen for creating an epic? Can you provide a screenshot of the Jira screen when creating an epic?
Hi Martens
Please see screenshot attached for both JIRA and Azure.
FYI on Jira side project is of Classic with Scrum.
Hi Martens any update? please advise thank you.
The only way to reproduce this problem is to remove the epic name field from the form. So I don't have an immediate clue why this works. A hunch
Can you change
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
into
issue.projectKey = "AZ"
and
issue.customFields."Epic Name".value = replica.summary
into
issue.customFields."Epic Name".value = "Hello World"
Thanks
Thanks Martens, Epic is working but now I am getting same error for Task.
Not able to sync new tasks now.
I have tried hard code issueType also to Task nothing is working. is this some bug in the plugin?
Field The issue type selected is invalid.: issuetype.
> Epic is working
Can you share what you did how it is working
> now I am getting same error for Task.
Can you share your incoming sync on the Jira side again?
Hi Martens
Please see below scripts
if(firstSync){
//issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
issue.projectKey = "AZ"
if (replica.typeName == "Epic"){
issue.typeName = "Epic"
issue.customFields."Epic Name".value = replica.summary
//throw new com.exalate.api.exception.IssueTrackerException("Error " + nodeHelper.getIssueType(replica.typeName)?.name + "" )
}else{
//throw new com.exalate.api.exception.IssueTrackerException(replica.typeName)
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?: "Task"
}
}
issue.summary = replica.summary
issue.description = replica.description
issue.labels = replica.labels
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
if(replica.assignee!=null){
issue.assignee = nodeHelper.getUserByEmail(replica.assignee.email); // == null ? null : nodeHelper.getUserByEmail(replica.assignee.email);
}
if(replica.reporter!=null){
issue.reporter = nodeHelper.getUserByEmail(replica.reporter.email);
}
issue.creator = replica.creator
issue.issueLinks = replica.issueLinks
issue.labels = replica.labels
issue.timeSpent = replica.timeSpent
issue.originalEstimate = replica.originalEstimate
issue.remainingEstimate = replica.remainingEstimate
issue.customFields."Acceptance Criteria".value = replica.AcceptanceCriteria
//issue.parentId = replica.parentId
if (replica.typeName=="Bug"){
issue.customFields."Repro Steps".value = replica.ReproSteps
issue.customFields."Severity".value = replica.Severity
issue.customFields."System Info".value = replica.SystemInfo
}
if (replica.typeName=="Impediment"){
issue.customFields."Resolution".value = replica.Resolution
}
Hi Martens
just to add, I have created new connection with basic incoming scripts no change still I am getting error. please help see below default incoming script
if(firstSync){
// If it's the first sync for an issue (local issue does not exist yet)
// Set project key from source issue, if not found set a default
issue.projectKey = nodeHelper.getProject(replica.project?.key)?.key ?: "AZ"
// Set type name from source issue, if not found set a default
issue.typeName = nodeHelper.getIssueType(replica.typeName)?.name ?: "Task"
}
issue.summary = replica.summary
issue.description = replica.description
issue.labels = replica.labels
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
Hi Martens
any update? I am stuck with my project now because of Task. please help asap. thank you.
We have seen this in the past where you have multiple issue types with the same name
(Task)
Can you check if this is the case.
Hi Martens, I found a workaround, since its bug or not that some time Epics doesn't work and some time Task, I have created new Issue Type with a similar workflow and board "Epics" yes with 's' because cant have duplicate. I did the same for Tasks and now all are working fine.
just sync Epic with Epics, Task with Task.
the problem I am finding is that during first sync some time exalate cant find issue type even though it exists. Just create custom issueType and sync with them. So far this is working now, will let you know if it breaks.
Hope this help others too.
Good to hear that you found a way - kudos
Just for our information - do you have multiple issue types with the same name in the Jira configuration - can you do a quick check
I dont have multiple issuetypes under my project but however for other projects could be.
These are my issueTypes. mostly custom
Hmm - that view is completely different from what we see.
What is the link to that view - can you share it without the baseurl (ie the xyz.atlassian.net)
So you goto your project then click on Project Settings → Issue Types
OK - thanks.
Can you access the issuetypes in the system settings and see if there are any duplicates
<baseurl>/secure/admin/ViewIssueTypes.jspa
No duplicates, all different but alot of sub-task with different names
Ok thanks.
Another customer who had about the same problem came back to us with following message
I have managed to find the problem and my solution works now.
The Epic sync is not working in Jira cloud if the Epic Colour field is not on screen. I fixed it and now everything works fine based on your guide - no custom scripting was necessary.
You might revisit the implementation of the epic sync and use the native epic object.
Hi Martens so i just need to add colour screen, hmmm ok i'll give a try thank you.
Let me know
Hi All
I am having an issue, can you provide me sample code on how to sync Epic from Azure to Jira, I am able to sync Epic from Jira to Azure but not from Azure to JIRA. while syncing I am getting below error.
Please help. Thank you.
Error Detail Message:
Field The issue type selected is invalid.: issuetype.
The issue type is Epic