Did you install a trial license on both sides of the connection?
As far as I know from my dev ops team there were no license details and they used the code. Is it the same thing?
Hi Joanna Kwiatek Tokarz
You need to install a license on the Exalate for Azure Devops and one on the Jira.
These are different things.
Can you have it checked - and let us know
How can we get a trial license? From what I know my dev ops team doesn't have it. screen attached. So should I provide my personal email? it will be ok? 
It depends on the platform.
On Azure DevOps - head over to the License Details in the Exalate Console, and request an evaluation license there. - Check following documentation
On Jira - head over to the manage apps - and follow the UPM dialog to get an evaluation license
Let me know if it helps
We got it and start testing.
Thank you.
Nice Joanna Kwiatek Tokarz
Can you mark this as an answer
dev-jira.png
Hi, we have installed a trial version for testing purposes (connection DEV Azure <->JIRA).
We also configured connection but when trying exalate we got a license error.
The flow is as follow
waiting for remote->in progress->license error->UNDER CLEANUP