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   • ben friedman
   • Oct 30, 2020

   
   

   issue.customFields."checkbox field name"?.value = true

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   • Francis Martens (Exalate)
   • Oct 30, 2020

   Hi ben friedman

   
   

   What exactly do you mean with 
   >  i need to have the "Jira Ticket" to be checked.
   
   
   

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   1. ben friedman

      • Oct 30, 2020

      
      

      Hi Francis Martens (Exalate)

      i have a custom, check box, field on ZD, named "Jira Ticket".

      its used in the filter to make sure that only tickets marked with "Jira Ticket" are synced to Jira.

      in ZD, i need that field to be always checked. if i dont include anything related in the incoming then the field loses its original 'checked' status.

      i need something in the incoming in the ZD side, to make sure that field is always checked.

      something like

      issue.customFields."Jira Ticket".option = checked 

      i dont know whats the syntax to use. 

   2. Fran Sánchez

      • Feb 22, 2022

      Hi!
      
      Finally, is it possible to know if a checkbox is checked or unchecked in Zendesk?

   3. Dmitrij POPOV

      • Feb 22, 2022

      Hello Fran Sánchez ,
      
      Yes, it is possible if you you add "Tag" value (equivalent to "Label" in Jira) in ZenDesk and use it to synchronise with Jira (bi-directional).
      
      With best regards,
      Dmitrij

   4. Fran Sánchez

      • Feb 22, 2022

      thank you very much for the answer Dmitrij POPOV , but I don't think I made myself clear. I need to be able to check the checkbox in a specific case by synchronization, how can I set that field as checked? 
      
      I have a custom field with name "lms_viable", how can I set it as checked? 

      if(condition == true) {
      	issue.customFields."lms_viable".value = true
      } 

      this does not work

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