Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Context:
The clients currently have a Jira server instance with a linked Zendesk portal, and a Jira cloud instance with a separate linked Zendesk portal. Both Zendesk portals are currently linked using the Zendesk Support for Jira app. The Jira server instance is being merged into the cloud site, and they require both Zendesk portals to remain synchronised to the single Jira cloud instance as they are two separate teams.
Could you clarify on the multiple tickets linked to a single ticket? Do you mean setting up multiple identical connections between the Zendesk portal and the cloud site? Currently (in the trial run), I can only see an option to exalate once on a Jira issue, and exalating a ticket to a Jira issue with an existing synchronisation does not work, using a single connection between the Zendesk portal and the Jira cloud site.
I cannot find in the documentation, how to set up many Zendesk tickets to one Jira Cloud issue with a single connection using Connect API. I