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Hi,
in the ZD incoming i have these:

issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)
issue.comments = commentHelper.mergeComments(issue, replica){it.internal = true}


however, when an attachment is being added in an internal comment on JSD, it goes into a public message on ZD. the text of the comment goes private, but the file, is public. 
Please advise how to resolve.

Thanks

Ben

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    1 answer

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      Hi! 

      You should find your answer here: Attachment in internal Zendesk comment ?


      Best,

      Juan

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