What you will have to do is
a) Create a connection between ServiceNow and Jira
b) Create the logic to connect the ServiceNow entity with the Jira issue
This can be done manually or via automation.
Via automation - example but YMMV
import com.atlassian.jira.component.ComponentAccessor
// replica.customKeys.TargetIssueKey is set on the other side with the target issue key ...
if (firstSync) {
def targetIssueKey = replica.customKeys.TargetIssueKey
// if the targetIssueKey is provided, connect with existing issue
if (targetIssueKey) {
// look up the issue id (assuming you always get a hit which is of course utterly naive.
def jIssue = ComponentAccessor.getIssueManager().getIssueObject(targetIssueKey)
issue.id = jIssue.id
issue.key = targetIssueKey
} else {
issue.summary = "..."
}
}
Once that the issue is connected, any change will be synced
Hello,
We have a customer who created a Jira issue from servicenow with their own rest api call (not with exalate) , they want the Jira issue to be synchronised with the snow ticket, how can we achieve this ?
Which field is used to achieve the sync?
Best regards