Hello team,

I am creating INC in SN and sending it to Jira SD. Ticket is created succefully.

Destination side, i.e. Jira's incoming script - firstSync section - looks as below

(and some more lines but not relevant):

if(firstSync){
  syncHelper.syncBackAfterProcessing()
} 

Source side, i.e. line in SN incoming script for replica.key looks as below:

def defaultEntityType = "incident" 
if(firstSync) entityType = defaultEntityType else entityType
if(entityType == "incident") 
   { 
   incident.u_jira_incident_ticket_id = replica.key
   ....
   }

I don't receive Jira's ticket ID (ITC-....) in response, i.e. after ticket is created in Jira from SN side, and also don't get ITC-.... when this ticket is updated on Jira's side and update is sent to SN.

The only case when ITC-... is saved in SN is when new ticket is created in SN from Jira side.