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Hello,
I have on-hold request from Jira SD to SN. Remote payload for hold reason field looks as below.
For test purpose, I'm able to save value "Awaiting Change" in SN INC description field:
but I cannot save it in incident.hold_reason field.
We made decision to have incident.hold_reason="Hold from Jira" always if on hold state comes from Jira.
I have tried below option:
but got error. It seems that getOption is not available in incoming script in SN.
Additionally hold_reason field is integer type, below are values definition for hold reason in SN.
In Jira hold reason is a text field
How to solve the issue ?