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Receiving CI data from Servicenow

 
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How to map Ci data from ServiceNow to Insight Custon fields in JIRA?

ServiceNow sends the data as display_value

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      Hi Patrick Mennecke


      Check the blog on setting the insight custom field
      https://exalate.com/blog/synchronize-insight-objects/



      Of course you need to be able to know what value to set.
      assume that you have a field on your replica 'cmdbentry', you can then inspect the value by using the debug.error


      debug.error("CMDB entry = ${replica.cmdbEntry}")



      Probably it will return a map

      CMDB entry = [ ... "display_value":"Printer" ...]

      To extract that value use a get

      debug.error("CMDB entry = ${replica.cmdbEntry?.display_value}")


      Be sure to use the safe navigator operator to avoid null pointer entries


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