Hi, 

We are trying to synchronize value of Jira custom field "SNOW Comments" to "Additional comments (Visible to Customer)" in servicenow and the rules are configured as below:

Outgoing Rule Jira Side:

replica.customFields."SNOW Comments" = issue.customFields."SNOW Comments"

Incoming Rules SNOW Side:

 incident.comments += replica.customFields."SNOW Comments"

We are getting below Error:

Error Detail Message:

Unexpected error occurred. One or more comments in 'hubIssue.getComments' is not of type IHubComment but `com.exalate.basic.domain.hubobject.v1.BasicHubCustomField` Generate an exalate support.zip file and contact support.

Error Stack Trace

com.exalate.api.exception.bug.hubobjects.UnsupportedHubObjectsVersionBugException: Unexpected error occurred. One or more comments in 'hubIssue.getComments' is not of type IHubComment but `com.exalate.basic.domain.hubobject.v1.BasicHubCustomField` Generate an exalate support.zip file and contact support. at com.exalate.error.services.BugExceptionCategoryService.generateUnsupportedHubObjectsVersionBugException(BugExceptionCategoryService.scala:32) at com.exalate.hubobject.HubObjectValidator.checkCollectionConsistency(HubObjectValidator.java:115) at com.exalate.hubobject.HubObjectValidator.checkDataStructuresConsistency(HubObjectValidator.java:70) at com.exalate.hubobject.HubObjectValidator.validateIssueReplica(HubObjectValidator.java:54) at com.exalate.replication.services.processor.ChangeIssueProcessor.updateIssue(ChangeIssueProcessor.scala:147) at com.exalate.replication.services.processor.ChangeIssueProcessor.$anonfun$executeScriptRules$4(ChangeIssueProcessor.scala:133) at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307) at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056) at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692) at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157)