How to set binary field in SN from Jira SD?

-1

Hello community,

I have following payload from Jira SD:

"MoMe-Flag": {
   "id": 11816,
   "name": "MoMe-Flag",
   "description": "for MoMe",
   "type": "OPTIONS",
   "value": [
      {

        "id": "12399",
        "sequence": 0,
        "value": "Yes",
        "disabled": false,
        "childOptions": []
      }
   ]
}

I have following incoming script on SN side:

if (replica.customFields."MoMe-Flag"?.value?.value == "Yes") {

incident.u_mome = true

} else {

incident.u_mome = false

}

but it doesn't set u_mome field = true from above payload. u_mome is boolean type field.

Hopefully, someone can help.

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1 answer

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Francis Martens (Exalate)
Mar 16, 2021
Are there any business rules around that field?
We have seen this in a number of cases where the business rule consequence is that ServiceNow silently ignores the update.
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Andrew
Mar 16, 2021
I did not find business rule around the field. incident.u_mome is new custom field.
When I added below two lines to my script, I was able to update description field with sent binary value:
def mome = replica.customFields."MoMe-Flag"?.value?.value
incident.description = "MoMe: " + mome

and then description is MoMe: [Yes]
So I am able to display boolean value in text field, bt I cannot set with this value boolean field.

Francis Martens (Exalate)
Mar 16, 2021
Ah - replica.customFields."MoMe-Flag"?.value?.value is an array.
Can it be that it is a multi value field?

Following code takes into account that
flag is null → false
flag is empty → false
flag has a value 'true' → true

It is untested ... but should work
Untested

def flag = replica.customFields."MoMe-Flag"?.value?.value incident.u_mome = flag?.size ? (flag[0] == "true") : false

Andrew
Mar 17, 2021
Hello,
Positive payload is above, negative (or rather empty) payload from Jira is below:

"MoMe-Flag": {
"id": 11816,
"name": "MoMe-Flag",
"description": "for MoMe",
"type": "OPTIONS",
"value": []      },

I have added to incoming script with some "diagnostic" features as below:

def mome = replica.customFields."MoMe-Flag"?.value?.value.toString()
def flag1 = replica.customFields."MoMe-Flag"?.value?.value
def flag2 = flag1?.size ? (flag1[0] == "true") : false
if (mome == "[Yes]") {
incident.description = "1. mome true" + "\n" + "2. MoMe: " + mome + "\n" + "3. Flag1: " + flag1 + "\n" + "4. Flag2: " + flag2
incident.u_mome = flag1?.size ? (flag1[0] == "true") : false
} else {
incident.description = "a. mome false" + "\n" + "b. MoMe: " + mome + "\n" + "c. Flag1: " + flag1 + "\n" + "d. Flag2: " + flag2
incident.u_mome = flag1?.size ? (flag1[0] == "true") : false
}

So description field for positive payload looks as below:

mome true
MoMe: [Yes]
Flag1: [Yes]
Flag2: false

and for empty payload like here:

a. mome false
b. MoMe: []
c. Flag1: []
d. Flag2: false

So flag2 is always false and u_mome field is not updated to true.
Francis Martens (Exalate)
Mar 18, 2021
Check the logic.

flag2 will always be false because flag1 has the value 'Yes' and not true. So the expression
flag1[0] == "true"

Will always return false ...
Andrew
Mar 22, 2021
Yes, you are right Francis.
I've corrected script so now is:

def flag2 = flag1?.size ? (flag1[0] == "Yes") : false
and
incident.u_mome = flag1?.size ? (flag1[0] == "Yes") : false

so now flag2 = true
but incident.u_mome still is false
Francis Martens (Exalate)
Mar 22, 2021
Can you try without the expression

incident.u_mome = true

And see if this is accepted by ServiceNow. There might be a business rule ignoring the value.
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