What is the result of
nodeHelper.getOption(issue, "Category/Subcategory", replica.subcategory)
I get this result: [nodeHelper.getOption is null]
Can you check the value of replica.subcategory and look it up in the option list .
(Make sure there are spaces or other tricks which make it hard for the exalate to find the value)
When I use debug.info("replica.subcategory is ${replica.subcategory}") I get the the following:
[replica.subcategory is Decommission]
The available values on each side match. These were copied from ServiceNow into Jira when we set up this field. I verified there are no trailing spaces for any of the values on each side.
ServiceNow options:
Jira options:
When I look at the payload from ServiceNow it shows this:
"category": "Network", "subcategory": "Decommission",
When I look at the Jira payload it shows this:
"Category/Subcategory": {
"id": 10036,
"name": "Category/Subcategory",
"uid": "10036",
"type": "CASCADING_SELECT",
"value": {
"parent": {
"id": "10024",
"value": "Network"
}
}
},
Is there something else I can check for the options?That worked!
It looked like this for Jira Incoming:
def parentcat = nodeHelper.getOption(issue, "Category/Subcategory", replica.category)
issue.customFields."Category/Subcategory".value = nodeHelper.getCascadingSelect(
parentcat,
parentcat.childOptions.find{it.value == replica.subcategory}
)
Thank you so much!
you're welcome and thanks for providing the outcome.
I have 2 select fields in ServiceNow that I need to populate a cascading list in Jira Cloud. I can get the parent value populated but I cannot get the child value to populate.
ServiceNow outgoing sync:
replica.category = entity.category
replica.subcategory = entity.u_subcategory
Jira Cloud incoming sync
issue.customFields."Category/Subcategory".value = nodeHelper.getCascadingSelect(
nodeHelper.getOption(issue, "Category/Subcategory", replica.category),
nodeHelper.getOption(issue, "Category/Subcategory", replica.subcategory)
)
ServiceNow is sending the info because when I use debug.info("replica.subcategory is ${replica.subcategory}") I get the the following:
[replica.subcategory is Decommission]
This works the other way. I can get the cascading list to populate 2 separate fields in ServiceNow
Jira outgoing sync
replica.customFields."Category/Subcategory" = issue.customFields."Category/Subcategory"
ServiceNow incoming sync
//Category
entity.category= replica.customFields."Category/Subcategory"?.value?.parent?.value
//Subcategory
entity.u_subcategory = replica.customFields."Category/Subcategory"?.value?.child?.value