striphtml is clearing line breaks

 
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I see the code to strip the HTML from the field. However, it also strips our the line breaks. Is there a happy median where it does not maintain the HTML code but still keeps the line breaks?

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      This is to be expected.

      • html will represent a line break with a <br> tag
      • striphtml will remove all tags including <br>


      The transformation of the formatting from one system to another requires some understanding.  Depending on the platform different types of renderers are used



      • Zendesk - HTML
      • ServiceNow - text and HTML
      • Jira Cloud - Markdown
      • Jira On Premise - text and wiki
      • Github - text and Markdown
      • AzureDevOps - HTML


      Whenever syncing, be sure that the conversion is done correctly.
      For instance - when syncing from AzureDevOps into a html field on ServiceNow - no transformation is required, as both platforms 'understand' html


      To give it a try



      • Setup a connection between ADO to SNOW
      • Configure an HTML field on SNOW in incident

      • Add following code snippet in the incoming sync on the service now side

            entity.description = replica.description
    entity.u_html_description = replica.description
      • Exalate a workitem to an incident.  Make sure that the description has some formatting


      The workitem




      The incident


      As you can see the description is garbled - because it cannot render the html, but the html_description is.







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