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   • Francis Martens (Exalate)
   • Apr 21, 2021

   • When seeing 'Waiting for remote' you (or the ADO admin) has to check what is going on on the ADO side.  Probably there is some error there.
   • What is the description field renderer on the Jira side - check the field configuration.
     the getHtmlField will only work if the field configuration sets the description field to markdown renderer

   •  Comment

   1. John Muff

      • Apr 21, 2021

      There is an error on the ADO side and I've generated a zip of it.  It doesn't elp me solve my issue though.

      The error.csv in the zip contains:-

      act_type,connect_remote_issue_urn,creation_date,entity_type,error_entity_type,error_reaction,failed_to_exalate_issues,field_values,id,instance_id,issue_id,issue_id_str,issue_urn,key,relation_id,remote_entity_type,remote_issue_id,remote_issue_id_str,remote_issue_urn,root_cause_detail_text,root_cause_error_type_name,stack_trace,sync_event_id,sync_request_id,trigger_id,users_dismissed

      
      

      I can send more of the zipped files if required but I note some contain sensitive info.

      
      

      • What is the description field renderer on the Jira side - check the field configuration.
        the getHtmlField will only work if the field configuration sets the description field to markdown renderer

      
      

      I am using this code based on your support documentation here: Converting data between HTML and Markdown in Jira Cloud - Exalate Documentation - Exalate Documentation (idalko.com)

      
      

      
      

   2. Francis Martens (Exalate)

      • Apr 21, 2021

      That article assumes that the description field renderer is set to markdown.
      Is this the case?

      
      

   3. Ariel Aguilar

      • Apr 21, 2021

      Hi John, 

      
      

      Let's say you have Jira = A and Azure = B through a visual connection, you will need to add an extra script with the following to use stripHml on description:

      
      

      A.issue.description = nodeHelper.stripHtml(B.issue.description)

      
      

      Let me know if this works for you,

      We are still reviewing what should be used for comments and will get you a proper answer.

      
      

      Kind regards,

      Ariel

   4. Francis Martens (Exalate)

      • Apr 22, 2021

      Ariel Aguilar- the question is to format the Jira description such that it presents nicely on the ADO side.  The stripHtml will remove any html formatting from the ado description.
      
      John Muff- what is the renderer used on the description field in Jira

      
      

      
      

   5. John Muff

      • Apr 22, 2021

      Hi,

      Thanks for your reply.

      I've done exactly as you done above and my link still doesn't work.  

      I created a new Jira Helpdesk ticket and 'exalated' it with the below line in my script:

      
      

      Jira.issue.description = nodeHelper.stripHtml(DevOps.issue.description)

      
      

      In the Rules tab of my connection, the Scripts has a red exclamation mark.

      
      

      The problem with the above though is that Jira uses Markup so I would have though I need to convert the Markup TO HTML rather than strip the html?

      
      

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