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Synch ticket closure on different workflows

 
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Hi


Got synch set up and working for things like comments etc but can't seem to get the workflow to update/close a connected ticket. I think it is due to the worklfows being different but is it possible to match two different statuses up for the purpose of synch?


Thanks

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    1 answer

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      Hi Mujtaba 

      Yes this is possible, since your setup consist of 2 Jira Clouds, the method to do so is best described in our documentation here: https://docs.idalko.com/exalate/x/24srAQ

      Cheers,


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