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How to clear an item from the sync queue

 
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There was an error syncing an issue, the incoming payload is invalid. I want to clear the item from the sync queue but there doesn't seem to be a way. 


I did try a cleanup but this errored with....


java.lang.NullPointerException at com.exalate.persistence.cleanup.CleanUpReplicationPersistence.cleanUpSyncRequestAndContext(CleanUpReplicationPersistence.java:88) at com.exalate.cleanup.CleanUpService.handleProcessed(CleanUpService.java:151) 


So now I have 2 items blocking in the sync queue...

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    2 answers

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      done EASE-9411

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        Hi Danny Powell 

        Please raise a ticket at https://support.idalko.com/servicedesk/customer/portal/8, we'll provide a method to clear the sync - please add an exalate support zip.


        Francis

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