Hi all,

I would like to ask for technical support.

Me (JIRA cloud) and my partner (JIRA on premise) finalised sync setup for two JIRA intances. Everything works except:

1. Priorities sync:

• for some reason priorities synchronize one way only (JIRA Cloud --> JIRA On-prem) and doesn't work the other way around. Could you please assist us and perhaps guide us on how to fix it? Below part of our connection script responsible for priorities sync:

//priority
def priorityMapping = [
// remote side priority <-> local side priority
"Highest": "Priority 1",
"High": "Priority 2",
"Low": "Priority 3",
"Lowest": "Priority 4"
]
def priorityName = priorityMapping[replica.priority?.name] ?: "Priority 3" // set default priority in case the proper urgency could not be found
//issue.priority = nodeHelper.getPriority(priorityName)

2. Comments sync:

• We have created the list of users in JIRA cloud taken 1:1 from our partner's list of users. When someone in JIRA on prem sends a comment, in JIRA cloud it displays giving "Exalate" as a sender instead of displaying user name. Could you please help?

Regards,
Kamila