Hello, Jose Lobo , thanks for asking on community!
It's basically a combination of these guides:
(Please note, that this is a wide table)
| Script | SNOW | Jira |
|---|---|---|
| Outgoing sync | replica.summary = entity.short_description replica.description = entity.description replica.comments = entity.comments replica.attachments = entity.attachments replica.entityType = entityType replica.key = entity.key | replica.key = issue.key replica.type = issue.type replica.assignee = issue.assignee replica.reporter = issue.reporter replica.summary = issue.summary replica.description = issue.description replica.labels = issue.labels replica.comments = issue.comments replica.resolution = issue.resolution replica.status = issue.status replica.parentId = issue.parentId replica.priority = issue.priority replica.attachments = issue.attachments replica.project = issue.project //Comment these lines out if you are interested in sending the full list of versions and components of the source project. replica.project.versions = [] replica.project.components = [] |
| Incoming sync | if(replica.type.name == "Bug") { //if the received issue typeName is Bug create Incident on ServiceNow
if(firstSync) {
incident.correlation_id = replica.key
}
incident.short_description = replica.summary
incident.description = replica.description
incident.comments += replica.addedComments
incident.attachments += replica.addedAttachments
} else if (replica.type.name == "Story") {
if(firstSync) {
story.correlation_id = replica.key
}
story.short_description = replica.summary
story.description = replica.description
story.comments += replica.addedComments
story.attachments += replica.addedAttachments
}
| if(firstSync){
if ("story".equalsIgnoreCase(replica.entityType)) {
issue.typeName = "Story"
} else if ("incident".equalsIgnoreCase(replica.entityType)) {
issue.typeName = "Bug"
} else {
// Don't sync anything but stories and bugs
return
}
// use your project instead
issue.projectKey = "SCRM"
}
issue.summary = replica.summary
issue.description = replica.description
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.labels = replica.labels
/*
User Synchronization (Assignee/Reporter)
Set a Reporter/Assignee from the source side, if the user can't be found set a default user
You can use this approach for custom fields of type User
def defaultUser = nodeHelper.getUserByEmail("default@idalko.com")
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email) ?: defaultUser
issue.assignee = nodeHelper.getUserByEmail(replica.assignee?.email) ?: defaultUser
*/
/*
Comment Synchronization
Sync comments with the original author if the user exists in the local instance
Remove original Comments sync line if you are using this approach
issue.comments = commentHelper.mergeComments(issue, replica){ it.executor = nodeHelper.getUserByEmail(it.author?.email) }
*/
/*
Status Synchronization
Sync status according to the mapping [remote issue status: local issue status]
If statuses are the same on both sides don't include them in the mapping
def statusMapping = ["Open":"New", "To Do":"Backlog"]
def remoteStatusName = replica.status.name
issue.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName)
*/
/*
Custom Fields
This line will sync Text, Option(s), Number, Date, Organization, and Labels CFs
For other types of CF check documentation
issue.customFields."CF Name".value = replica.customFields."CF Name".value
*/
|
Let me know how it goes,
Regards, Serhiy.
We are trying to configure the logic so a ServiceNow incident creates a Jira Bug and a ServiceNow agile/story ticket creates a Jira Story.
We’d also like to do the reverse. We’ve tried a variety of combinations, but can’t quite get it right.