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Hi,

We are using a "CRM Plugin" to synchronize some fields from Salesforce to our Jira Service Desk.
The type of field being used is called "CRM Record Field" and this field contains many sub custom fields.

We want to synchronize these fields to our Development Jira side using exalate.

When we sync the custome fields, we usually do it like "issue.customFields."Dev Status".value = replica.status.name" but here we really don't know what would be the value.

Could you please help us with this?

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    1 answer

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      Hi Sudip,

      This is actually not supported by Exalate but still you could try to get the value using Custom Keys, please check this out for more information:

      https://docs.idalko.com/exalate/x/vgB2
      Then it would be a matter to check the remote replica on the destination side to see if the values are at least sent.

      Kind regards,

      Ariel

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