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Time to First Response SLA: Comment For Customer does not stop the timer when Reporter is Exalate

 
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Hi! I meet a strange behaviour every time the reporter is Exalate - a comment to a customer doesn't stop the Time To First Response SLA timer. Could it be affected by this known bug? https://jira.atlassian.com/browse/JSDSERVER-5680

My customer and I don't use Organizations. 

Source: Jira Cloud
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    1 answer

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      If you are on Jira 8 - we are preparing a patch release (4.6.4) which might resolve this problem

      It is related to handling the SLA's


      1. Viacheslav

        Hi Francis!
        My partner and I, we are both on Jira cloud. Any ideas?

      2. user-3fd1a

        OK - then that's something new.  Can you send the exalate support zip from both ends to our support portal.  This should not happen

      3. Viacheslav

        The question was solved. For some reason, I didn't have 'Comment: For Customer' as the Stop condition for this SLA metric.

      4. user-3fd1a

        OK - nice to see it solved

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