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Zendesk to Jira - Network Error

 
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Hi Everyone!

I am reaching out to see if you could help with an intermittent network error. The problem I am having is that by the time I check the ticket, it has Exalated successfully.


This is occurring intermittently when Exalating from Zendesk to Jira cloud.


If there is any suggestions or areas to check, that would be appreciated.


Thanks,


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    2 answers

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      Hi Jose,


      I have received this error at the following times.

      • 14/09/2021 15:27 CET
      • 14/09/2021 00:18 CET
      • 13/09/2021 11:58 CET
      • 12/09/2021 18:52 CET
      • 23/08/2021 10:57 CET


      As you can see in there seems to be an increase in the past couple of days. Also when checking your status page (https://status.exalate.com/) I am not seeing any downtime or incidents.


      Please let me know if you have any suggestions or things to try that can resolve this 502 network error.


      Thanks,

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        Good evening Chris,
        Thank you for reaching out.

        It could be related to an infrastructure downtime during the weekend. This problem was already fixed.


        How often is this error happening?

        1. Chris Lord

          Hi Jose,


          Just following up on my comment from the 15th.


          Please let me know.


          Thanks,

        2. Jose Lobo

          Let me check and get back to you.

        3. Chris Lord

          Hi Jose,


          Any help would be appreciated in order to try and resolve this issue.


          Thanks,

        4. Chris Lord

          Hi Jose,


          Just following up on this.


          Did you manage to find anything?


          Thanks,

        5. Ariel Aguilar

          Hi Chris,

          I believe this will be better handled by support. I looked on your existing tickets and I don't see a ticket for this exact problem. If it's the case, please feel free to submit a support request to our Service Desk directly. Or just send an e-mail to support@exalate.com. 

          Kind regards,

          Ariel

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