Hi,

We're trying two instances of Jira (data center) instances used by two different companies.

both instances are behind separate firewalls, thus in addition to their Main IP, each server has a NAT IP for other company to access it. We are able to open these instances using a browser on the other server using NAT provided IP.

for creating connection I selected the "I don't have a URL" on our instance and shared the connection string with the other party. but after they accepted the connection, it stocks on "pending".

How should I made the connection to work?

ps. I've tried to enter the IP address of other Jira and it said "Exalate not installed on other side".