Hi
you can do it by using Connect Option in More Menu from original ticket
you select a connection and indicated a remote ticket ID
Before , be sure that you enabled Connect option in exalate settings
thanks
Hello Salma,
Thank you for your reply.
The manual solution is only good for occasional find-and-connect events.
I needed an automatic solution, that will be initiated by the Exalate trigger.
It turns out that it may be possible using some extended groovy script.
Hi Bogdan Gorka
I don't have the example code at hand immediately, but you should be able to instantiate the Jira search service
com.atlassian.jira.bc.issue.search.SearchService
Check out the TriggerSync example which is also launching a JQL search.
Hope this helps
Thank you Francis. That was a good starting point for our developer to work on the solution. The good news is that it possible.
I am looking for a solution how to pair an existing issue in one project with an existing issue in another project.
In the incoming sync, I would like to test two custom field content, which will help me to search for the existing issue in the other project.
I saw a solution posted by Francis Martens (Exalate) some time ago on Atlassian Community
https://community.atlassian.com/t5/Jira-Service-Management/Backbone-Issue-sync-tool-link-two-existing-issues/qaq-p/1631698
Using his suggestion, I wanted to expand the code he proposed:
if (firstSync) { issue.id = <fetch the appropriate target issue id> }To sum up, I am looking for a solution where I will be able to sync and connect with the existing remote issue (it will always be only one), when a certain JQL condition is met. In Jira Automation this JQL looks as follows
project = IFC AND issutype = Task AND "IFC_ID" = {{triggerissue.customfield_10100"}}
So in Exalate the sync should be initiated, if the local custom field value is found in the same custom field value in another specific project and issue.
I tried to draft the code but I doubt if it is correct
if (firstSync) { issue.projectKey = "IFC" issue.typeName = "Task" //I want to sync only when the remote CustField "IFC_ID" equals the local CustField value issue.customFields."IFC_ID".value = replica.customFields."IFC_ID"?.value }Can someone direct me how to write this line from Francis Martens (Exalate) ?