Hi Yael ,
I have been able to reproduce your issue.
Please try the following:
Incoming SNOW instance:
if(entity.tableName == "incident") {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
replica.attachments = entity.attachments
replica.comments = entity.comments
replica.state = entity.state
/*
Use a field"s internal name to send its value
Example: Resolution Notes -> resolution_notes
This works for all other entity types as well
replica.resolution_notes = entity.resolution_notes
*/
}
//any other entity can be synced using the table name and the entity variable
else if(entity.tableName == "cmdb_ci_business_app") {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
replica.name = entity.name
}
else if(entity.tableName == "sc_task") {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
if (entity.request_item) {
def await = { f -> scala.concurrent.Await$.MODULE$.result(f, scala.concurrent.duration.Duration$.MODULE$.Inf()) }
def orNull = { opt -> opt.isDefined() ? opt.get() : null }
def ritmId = entity.request_item.link.split("/").last()
def attachments = nodeHelper.snowClient.getAttachmentsMetadata(ritmId)
def sequenceOfAttachments = await(attachments)
def listOfAttachmentsResults = scala.collection.JavaConverters.seqAsJavaList(sequenceOfAttachments)
def listOfHubAttachments = listOfAttachmentsResults.collect({
attachmentResult ->
def a = new com.exalate.basic.domain.hubobject.v1.BasicHubAttachment()
a.filesize = attachmentResult.size_bytes as long
a.id = attachmentResult.sys_id as String
a.filename = attachmentResult.file_name as String
a.mimetype = attachmentResult.content_type as String
a
})
replica.attachments = listOfHubAttachments
}
}
Hi,
It's work.
Thanks a lot 
Hi Yael ,
I have been able to set up the scenario and I am still working in order to reproduce the issue.
I will provide an update as soon as I can Exalate the attachments or next Friday (24th February).
Hi Yael,
I am still working on this issue and try to update this thread by the end of the week.
Kind regards,
Andres
Have you tried:
replica.attachments = issue.attachments
Kind regards,
Ariel
I need to send attachment from service now to Jira but the files attach to the request and not to the catalog task.
I tried to use: replica.attachments = catalogTask.attachments, but it sync files that attach to the catalog task.
How can I sync it?