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Hi,

when a ticket has been syncronized, I see in the history that the ticket status has been changed. But at the top of the ticket details it still says the old status.

Is there anything else I need to consider?


Kind Regards

Florian

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    1 answer

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      Hi Florian, 


      May I know if you are seeing any error message as well or just the ticket status is not being changed? 


      Regards, 


      Jillani Fazal

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