I am trying to set up Exalate between Zendesk and Jira Cloud.

I have a field in Zendesk called ‘EB Priority’ that I need to push to Jira cloud field ‘Priority’

The field in Zendesk has the following list of options

EB Priority

• Sev1
• Sev2
• Sev3
• Sev4
• -

The Jira field has the following

Priority

• 1
• 2
• 3
• 4
• 5

And I want them to translate to this

• Sev1 – 1
• Sev2 – 2
• Sev3 – 3
• Sev4 – 4

we will use 5 if nothing is set from Zendesk side.

I am not sure how to configure this in the connections for this.

I found this for Priority to Priority but we are trying to match from a custom field on the Zendesk side "EB Priority" so it is not working and I am not sure how to change the code to reflect the custom field.

def priorityMapping = [
        // remote side priority <-> local side priority            
         "Sev1" : "1",
         "Sev2" : "2",
         "Sev3" : "3",
         "Sev4" : "4",
    ]
def priorityName = priorityMapping[replica.priority?.name] ?: "5" // set default priority in case the proper urgency could not be found
issue.priority = nodeHelper.getPriority(ExactBid PriorityName)

Thanks

JM