Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
We use exalate to send tickets (Zendesk) to our IT department. The customer details shouldn’t be fully synced, however they do need the customer’s mail address.
Currently we add it in a comment, but we’d like to have the mail address in a ticket field.
Is it possible to populate a Text Field in Zendesk?