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Connecting with private jira instance

 
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Hi,

We're trying one private instances of Jira (data center) instances connected with servicenow.

The instance is behind one firewalls,

for creating connection I selected the "I don't have a URL" on servicenow instance and shared the connection string with the other party. but after they accepted the connection, it stocks on "pending".

How should I made the connection to work?


excalate is installed in both servicenow and Jira instance.

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    1 answer

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      Hi Sayan Mondal 


      We've also had this happens once or twice. For us it worked by simply trying again from scratch (deleting current connection and re-creating).


      Make sure the private instance has outwards access to the internet so it can contact the ServiceNow node. Also a good tip is to avoid any special characters in the name of the connection.


      Kind regards
      Jorden

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