Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Question raised:
We have an urgent issue with the Exalate app. You can see that one of the comments posted by the Exalate connections is placed as "Public" meaning this had been e-mailed to a customer. They should always be internal. Can you help with the script on this matter, see what needs to be changed to make this work well? We didn’t change anything on this matter. Can you help with the script for this?
Hi,
Your configuration has been working for more than a year. Something changed.
Can you provide the incoming sync script
Thanks
Francis
Francis Martens (Exalate) this is the incoming Sync Script:
if ("Closed".equalsIgnoreCase(issue.status.name)) return issue.summary = replica.summary issue.description = replica.description ?: "No description" //issue.labels = replica.labels issue.attachments = attachmentHelper.mergeAttachments(issue, replica) issue.comments = commentHelper.mergeComments(issue, replica, { comment -> comment.internal = true comment } ) //throw new Exception ("Ticket tags - ${issue.labels}") // keep track of the number of comments that have been created before the sync if (! issue.customFields."360054517374"?.value) { issue.customFields."360054517374".value = replica.customKeys."Skip Comments" } else { issue.status = nodeHelper.getStatus("open") } issue.customFields."360055524373".value = replica.resolution?.name // keep track of the number of attachments that have been created before the sync if (! issue.customFields."360054517354"?.value) { issue.customFields."360054517354".value = replica.customKeys."Skip Attachments" } //Receive a Custom Field value //issue.customFields."CF Name".value = replica.customFields."CF Name".value /* Status Synchronization Sync status according to the mapping [remote issue status: local issue status] If statuses are the same on both sides don't include them in the mapping def statusMapping = ["Open":"New", "To Do":"Open"] def remoteStatusName = replica.status.name issue.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName) */