Questions

Hi There,

We are trying to share data from SNow to Jira, but on every new connection, we are getting the below error. We did try with one-directional synching i.e. SNow to Jira. On the Jira end, there are no restrictions at the field level.

Outgoing Sync:

if(entity.tableName == "incident") 
{
    replica.key = entity.key
    replica.summary = entity.short_description
    replica.description = entity.description
    replica.attachments = entity.attachments
    replica.comments = entity.comments
    replica.state = entity.state

    /*
    Use a field"s internal name to send its value
    Example: Resolution Notes -> resolution_notes
    This works for all other entity types as well
    replica.resolution_notes = entity.resolution_notes
    */
}
//any other entity can be synced using the table name and the entity variable
if(entity.tableName == "cmdb_ci_business_app") 
{
    replica.key = entity.key
    replica.summary = entity.short_description
    replica.description = entity.description
    replica.name = entity.name
    replica
}

Incoming Sync:

if(firstSync){
//Decide on the first sync, which entity you want to create based on the remote issue type
entity.tableName = "incident"
}if(entity.tableName == "incident") {
entity.short_description = replica.summary
entity.description = replica.description
entity.attachments += replica.addedAttachments
entity.comments += replica.addedComments
/*
Jira Custom Field to ServiceNow Field
Apply the value from a Jira custom field to the Resolution Notes
This works for all other entity types as well
entity.resolution_notes = replica.customFields."Jira CF Name".value
*/
/*
Status Synchronization
Sync status according to the mapping [remote incident status: local incident status]
If statuses are the same on both sides don"t include them in the mapping
def statusMapping = ["Open":"New", "To Do":"Open"]
def remoteStatusName = replica.status.name
entity.state = statusMapping[remoteStatusName] ?: remoteStatusName
*/
}//any other entity can be synced using the table name and the entity variable
if(entity.tableName == "cmdb_ci_business_app") {
entity.short_description = replica.summary
entity.description = replica.description
}

We are trying to use default sync rules only, first to validate the summary field sync. However, we getting the below error at the SNow end only. No incoming connection at the Jira end.

2022-03-30 06:49:08,302 [ERROR] from application.services.replication.event.EventProcessorService in application-akka.actor.default-dispatcher-6 - Exception occurred while processing sync event ID `20`, local issue `BasicIssueKey{@id=`a4462de0db928550da5944c30596193d`, @urn=`INC0374261`, @entityType=`incident`}`, connection `JiraSD_to_SNow`.
com.exalate.api.exception.bug.rest.RestTransportBugException: Unexpected error occurred while communicating with destination side. Error when posting sync request from sync event `20` to `https://jira-sdesk.pp.s2-eu.x.com/sdesk`. jira-sdesk.pp.s2-eu.x.com: Name or service not known <a href="https://docs.idalko.com/exalate/x/vQKOAQ" target='_blank' rel='noopener noreferrer'>Generate an exalate support.zip file</a> and contact support.
	at com.exalate.error.services.BugExceptionCategoryService.generateRestExalateTransportBugException(BugExceptionCategoryService.scala:265)
	at com.exalate.error.services.ExalateRestErrorResponseCategoryService.$anonfun$categorizeNetworkAndRestResponseException$4(ExalateRestErrorResponseCategoryService.scala:36)
	at scala.Option.getOrElse(Option.scala:189)
	at com.exalate.error.services.ExalateRestErrorResponseCategoryService.categorizeNetworkAndRestResponseException(ExalateRestErrorResponseCategoryService.scala:36)
	at com.exalate.replication.services.transport.v1.rest.SyncRequestClient$$anonfun$postSyncRequest$3.applyOrElse(SyncRequestClient.scala:55)
	at com.exalate.replication.services.transport.v1.rest.SyncRequestClient$$anonfun$postSyncRequest$3.applyOrElse(SyncRequestClient.scala:51)
	at scala.concurrent.Future.$anonfun$recoverWith$1(Future.scala:417)
	at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41)
	at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64)
	at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56)
	at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93)
	at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23)
	at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85)
	at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93)
	at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48)
	at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48)
	at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290)
	at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1020)
	at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1656)
	at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1594)
	at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183)
Caused by: java.net.UnknownHostException: jira-sdesk.pp.s2-eu.x.com: Name or service not known
	at java.base/java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
	at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)
	at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)
	at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)
	at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)
	at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)
	at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)
	at play.shaded.ahc.io.netty.util.internal.SocketUtils$9.run(SocketUtils.java:159)
	at play.shaded.ahc.io.netty.util.internal.SocketUtils$9.run(SocketUtils.java:156)
	at java.base/java.security.AccessController.doPrivileged(Native Method)
	at play.shaded.ahc.io.netty.util.internal.SocketUtils.allAddressesByName(SocketUtils.java:156)
	at play.shaded.ahc.io.netty.resolver.DefaultNameResolver.doResolveAll(DefaultNameResolver.java:52)
	at play.shaded.ahc.io.netty.resolver.SimpleNameResolver.resolveAll(SimpleNameResolver.java:81)
	at play.shaded.ahc.io.netty.resolver.SimpleNameResolver.resolveAll(SimpleNameResolver.java:73)
	at play.shaded.ahc.org.asynchttpclient.resolver.RequestHostnameResolver.resolve(RequestHostnameResolver.java:50)
	at play.shaded.ahc.org.asynchttpclient.netty.request.NettyRequestSender.resolveAddresses(NettyRequestSender.java:357)
	at play.shaded.ahc.org.asynchttpclient.netty.request.NettyRequestSender.sendRequestWithNewChannel(NettyRequestSender.java:300)
	at play.shaded.ahc.org.asynchttpclient.netty.request.NettyRequestSender.sendRequestWithCertainForceConnect(NettyRequestSender.java:142)
	at play.shaded.ahc.org.asynchttpclient.netty.request.NettyRequestSender.sendRequest(NettyRequestSender.java:113)
	at play.shaded.ahc.org.asynchttpclient.DefaultAsyncHttpClient.execute(DefaultAsyncHttpClient.java:241)
	at play.shaded.ahc.org.asynchttpclient.DefaultAsyncHttpClient.executeRequest(DefaultAsyncHttpClient.java:210)
	at play.api.libs.ws.ahc.StandaloneAhcWSClient.execute(StandaloneAhcWSClient.scala:90)
	at play.api.libs.ws.ahc.StandaloneAhcWSRequest.$anonfun$execute$1(StandaloneAhcWSRequest.scala:216)
	at play.api.libs.ws.WSRequestExecutor$$anon$2.apply(WSRequestFilter.scala:52)
	at play.api.libs.ws.WSRequestExecutor$$anon$2.apply(WSRequestFilter.scala:51)
	at com.exalate.replication.services.transport.ExaToExaRequestFilterFactory.$anonfun$create$2(ExaToExaRequestFilterFactory.scala:28)
	at play.api.libs.ws.WSRequestExecutor$$anon$2.apply(WSRequestFilter.scala:52)
	at play.api.libs.ws.WSRequestExecutor$$anon$2.apply(WSRequestFilter.scala:51)
	at play.api.libs.ws.ahc.StandaloneAhcWSRequest.execute(StandaloneAhcWSRequest.scala:219)
	at play.api.libs.ws.ahc.AhcWSRequest.execute(AhcWSRequest.scala:264)
	at com.exalate.replication.services.transport.wrapper.LoggingWsRequest.post(LoggingWsRequest.scala:38)
	at com.exalate.replication.services.transport.v1.rest.SyncRequestClient.postSyncRequest(SyncRequestClient.scala:47)
	at com.exalate.replication.services.transport.v2.TransportService.$anonfun$sendSyncRequest$1(TransportService.scala:60)
	at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307)
	... 14 common frames omitted

Please suggest some workaround.

Thanks

Questions

Exalate-SNow unable to share data on every new connection

3 answers