Hello,

We are using a synchronization between Service-Now and Jira (server). 

In service now we have a field which contains html, and we are able to exalate the value over to jira, to the description field, but it looks like this:

<div style="display: none;">--BEGIN--</div>
<p> </p>
<p> </p>
<div style="display: none;">--END--</div>
<div style="display: none;">--BEGIN_1--</div>
<p> test</p>
<div style="display: none;">--END_1--</div>

The outgoing code in Service-Now looks like this:

        replica.description_html        = entity.u_description_html

The incoming Jira code looks like this:

    issue.description  = replica.description_html

I've found that for cloud this may be a solution: https://docs.idalko.com/exalate/display/ED/toMarkDownFromHtml . 

It doesn't seem to be available on server.

Please let me know if there is a solution to avoid that unnecessary text transfer.

Thank you!