Questions

Hi There,

Could you please confirm whether we are doing it correctly? We are trying with following Sync rules but incidents are not getting created in SNow.

Jira Outgoing Sync:

replica.issuetype = issue.issuetype

replica.summary          = issue.summary

replica.service_offering = issue.customFields."Service type"

replica.priority = issue.priority

replica.urgency = issue.customFields."customfield_10115"

replica.impact = issue.customFields."customfield_10109"

replica.assignment_group = issue.customFields."Assignment Group"

SNOW Incoming Sync:

if(firstSync)
{
    entity.tableName = "incident"
	
	entity.u_type = "Incident"
    
    entity.short_description = replica.summary

    entity.service_offering = replica.service_offering.value
    
    entity.assignment_group = replica.assignment_group.value 
	
}

Thanks

Questions

Jira to SNow syncs are failing