Sync User Picker (single user) field

 
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I’ve been trying to get User Picker (single user) syncing successfully between two instances of Jira, and Jira Service Desk. This is a User Picker field, and both instances have the exact same users on each, and the same custom field 'Responsible Guild'. Please see below for incoming/outgoing scripts:


Outgoing (JSM):

replica.customFields."Responsible Guild" = issue.customFields."Responsible Guild"


Incoming (Jira):

issue.customFields."Responsible Guild".value = replica.customFields."Responsible Guild"?.value.username


When this is run, we get an error on the incoming script ‘Cannot get property 'username' on null object’ and it cites this line:


issue.customFields."Responsible Guild".value = replica.customFields."Responsible Guild"?.value.username


Unsure on where I'm going wrong, or what I need to do to get this working.

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    2 answers

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      Hi Andrii,


      Thanks very much for your response, this worked perfectly!

      Much appreciated.


      Kind regards,


      Sam

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        Hi Samuel Carter ,


        Thank you for posting this question here.

        Actually, accordingly to the following documentation article, I would suggest trying the following snippet:

        issue.customFields."Responsible Guild".value = nodeHelper.getUserByFullName(replica.customFields."Responsible Guild".value.displayName)

        Could you please try this out and get back to us with any outcome?

        Kind Regards,
        Andrii


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