Sync multiple tickets type

 
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Hi,

I want to sync incident and also request, but this is not working as it is creating always incident, I tried to do this in the outgoing sync:


if(entity.tableName == "incident") {

    replica.key            = entity.key
    replica.summary        = entity.short_description
    replica.description    = entity.description
    replica.attachments    = entity.attachments
    replica.comments       = entity.comments
    replica.state          = entity.state
    


if(entity.tableName =="sc_req_item"){
    replica.key = entity.key
    replica.comments = entity.comments

}

 and then my incoming sync to be able to switch, i have this:

if(firstSync){
if(replica.tableName == "incident"){
    entity.tableName = "incident"
}
if(replica.tableName == "sc_req_item"){
entity.tableName = "sc_req_item"
}
}



But this is not working, anybody knows what I have wrong?


Thanks

  1. Ariel Aguilar

    Hi there,

    Is this a local connection? Or what other instance besides ServiceNow is synchronized? For example, if the Jira remote type is Bug, you could try to do something in ServiceNow incoming script like:

    if(firstSync){
 //Decide on the first sync, which entity you want to create based on the remote issue type
 if(replica.typeName == "Bug"){
    entity.tableName = "sc_req_item"
 }else{
    entity.tableName = "incident" 
}
}
if(entity.tableName == "sc_req_item") {
    entity.short_description = replica.summary
    entity.description = replica.description
    entity.comments += replica.addedComments
    entity.attachments += replica.addedAttachments
}
if(entity.tableName == "incident") {
    entity.short_description = replica.summary
    entity.description = replica.description
    entity.comments += replica.addedComments
    entity.attachments += replica.addedAttachments
}

    Kind regards,

    Ariel

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