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   • Sonal Otwani
   • Oct 11, 2022

   Hi,

   
   

   Yes, this use case can be supported through JSM.

   
   

   Here are the points as part of requirement of the use case:

   • Snow will comments and attachments, so will sync comments as it is in JSM plus we will add one new comment which has all attachments 
   • If there are new attachments then new attachments will be shown in new comment 
   • e.g, You created incident with 2 comments and 3 attachments, in that case JSM will have 2 comments same as Snow and one additional comment which contains 3 attachment preview. Now if Snow tickets get update and have 1 comment and 2 attachment then in JSM you will have 2 more comments, one for comment of Snow and another for remaining 2 new attachments. so total 5 comments in JSM. 

   
   

   Here is the Script snippet:

   
   

   issue.comments     = commentHelper.mergeComments(issue, replica)
   issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)
   
   def newAttachments= replica.addedAttachments
   def allNames=[]
     
   newAttachments.collect {attachment ->
   def fileName=attachment.filename
   
   def matcher  = fileName =~ /([^\\s]+.(?i)(gif|jpe?g|tiff?|png|webp|bmp)$)/ 
   if(matcher.find())
   {
            allNames.add("!"+fileName+"|thumbnail!")
   }
   else
   {
       allNames.add("[^"+fileName+"]")
     }
   }
    def newComment=allNames.join(" ")
   def allComments=commentHelper.addComment(newComment, false,issue.comments)
   int i=0;
   for(comment in allComments){
       i++;
       if(i==allComments.size()){
       comment.internal=false
       }
   }
   issue.comments =allComments

   Let me know in case of any concerns.

   
   

   Thanks,

   Sonal

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