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Sync Salesforce with Zendesk to retrieve Assets information

 
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Ticket starts off in Zendesk

We populate an Asset serial number in Zendesk

Requirement is to fetch the Install Date of that Asset from Salesforce, in addition to having a case object created. 


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    1 answer

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      In order to achieve this use case, the following code snippets were added to the standard Exalate code:


      Zendesk Outgoing 
      replica.customFields."Asset Serial Number" = issue.customFields."Asset Serial Number"
      Zendesk Incoming 
      issue.customFields."Asset Information".value = replica.SF_variable
      Salesforce Outgoing 
      replica.SF_variable = entity.SF_variable
      Salesforce Incoming 
      def res = httpClient.get("/services/data/v36.0/query/?q=SELECT+InstallDate+FROM+Asset+WHERE+SerialNumber+=+'${replica.customFields.'Asset Serial Number'.value}'")
if (res.records.size()>0){
    entity.Client_Mood__c = res.records[0].InstallDate
    syncHelper.syncBackAfterProcessing()
}


      A video demonstration of the solution is attached here:

      ZD SF Assets sync.mp4



      Thanks
      Majid


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