In our on-premise installation of Jira Data Center, we have 2 types of issues: Requirements and Tasks. We use Exalate to sync those issue types with Jira Service Management. Each issue type has its own Exalate connection:

• Requirements use an Exalate connection named sdm_to_sw
• Tasks use an Exalate connection named sdm_to_sw_task

Each issue of type Requirement has a Jira “relates to” link to an issue of type task. We need the links to sync when copying the information to Jira Service Management through Exalate.

For Example:

• in Jira Software, we have REQ-1 linked to TASK-1 with “relates to”
• the REQ-1 issue has a remote link with XREQ-1
• the TASK-1 issue has a remote link with XTASK-1
• we need XREQ-1 linked to XTASK-1 with “relates to”

We already tried to implement the documented solution, without success. I assume it is due to use 2 Exalate connections, instead of just one.