Questions for Confluence license has expired.

Please purchase a new license to continue using Questions for Confluence.

Zendesk Sync status coming as empty

 
1
0
-1

I am trying to send the status from Zendesk to ServiceNow, When I try to send the status it is always sending as empty string.


Outgoing script (Zendesk)

replica.status   = issue.status


I tried to log to see what is going on and it is always coming as empty.


debug.error("issue.status from local side is: " + issue.status) // shows it as empty


debug.error("replica.status from local side is: " + replica.status) // shows it as empty

    CommentAdd your comment...

    1 answer

    1.  
      1
      0
      -1

      Found the issue.

      had to always check for  issue.status.name for the log. 

        CommentAdd your comment...