Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Hello,
We need to map actual SalesForce case number (like 05934910) to a custom field on Jira side, right now we are getting a value like this: 500Di00000R0auZIAR
Current SF mapping is like this for the field
SF Outgoing sync
if(entity.entityType == "Case") { replica.key = entity.Id replica.summary = entity.Subject replica.description = entity.Description .... }Jira incoming sync
else if (issue.projectKey == "NUM"){issue.customFields."SalesForce Case Number".value = replica.key}We would like to have the proper field that needs to be sent from SF to have the actual case number instead of the long string we are currently getting.
Try
SF Outgoing sync
if(entity.entityType == "Case") { replica.key = entity.Id replica.summary = entity.Subject replica.description = entity.Description replica.number = entity.CaseNumber }Jira incoming sync
else if (issue.projectKey == "NUM"){ issue.customFields."SalesForce Case Number".value = replica.number }Kind regards,
Ariel