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Hello,
We want to know if it’s possible setting a default value when a single select field value is not exists on the opposite instance.
For example if we have a custom field name: Example Choice on both instances (both on JSM and Jira products).
On JSM Example Choice field has 3 values: A,B,C
On Jira “Example Choice” field has 3 values: A,B,D
If a user chooses a value that doesn’t exists on the other side we want that A value will be the default value.
Therefore if a Jira user select D value, it will update JSM ticket with A value instead.
Is it possible to implement it?