David OostingThis all has to do with status mapping in Jira. So using workflows, I had to create a workflow that matches the Zendesk workflow
Open → Open
Pending → Pending
On-hold → On hold
Solved → Solved
Closed → Closed
Once this was done, mapping was easily solved.
Hi David,
Basically there is a bug in our code which doesn't let you assign a string to a custom field of type option, so the workaround would be to add this to your incoming script:
def opt = new com.exalate.basic.domain.hubobject.v1.BasicHubOption() opt.value = replica.status.name issue.customFields."Remote Status"?.value = opt
of course you can change "Remote Status" to the actual name of your custom field, you don't need to access it with the ID like you were doing before, with the name works fine.
The code will be improved in the following days to make this simpler so you will be able to do:
issue.customFields."Remote Status"?.value = replica.status.name
but for now please use the workaround!
Let me know how this goes.
Thanks,
André
Actually,
I am now getting an error on
issue.customFields."360023300132".value = replica.status.name
this does not work either.
That's because the field is of type option, I was giving you the code for when the custom field was of type single-line text, try this out:
issue.customField."360023300132".value = nodeHelper.getOption(issue, 360023300132L , replica.status.name)
Thanks,
André
Sorry there was a typo:
issue.customFields."360023300132".value = nodeHelper.getOption(issue, 360023300132L , replica.status.name)
That throws an error on any updated ticket.
Sync for ticket 32018 is blocked
Unexpected error occurred. Generate an exalate support.zip file and contact support.
Error Stack Trace
com.exalate.api.exception.bug.BugException: Unexpected error occurred. Generate an exalate support.zip file and contact support. at com.exalate.error.services.BugExceptionCategoryService.generateBugException(BugExceptionCategoryService.scala:20) at com.exalate.replication.services.replication.in.RequestProcessorService$$anonfun$processSyncRequest$3$$anonfun$1.applyOrElse(RequestProcessorService.scala:165) at com.exalate.replication.services.replication.in.RequestProcessorService$$anonfun$processSyncRequest$3$$anonfun$1.applyOrElse(RequestProcessorService.scala:158) at scala.concurrent.Future$$anonfun$recoverWith$1.apply(Future.scala:346) at scala.concurrent.Future$$anonfun$recoverWith$1.apply(Future.scala:345) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:32) at scala.concurrent.impl.ExecutionContextImpl$AdaptedForkJoinTask.exec(ExecutionContextImpl.scala:121) at scala.concurrent.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260) at scala.concurrent.forkjoin.ForkJoinPool$WorkQueue.pollAndExecAll(ForkJoinPool.java:1253) at scala.concurrent.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1346) at scala.concurrent.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979) at scala.concurrent.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107) Caused by: java.util.concurrent.ExecutionException: Boxed Error at scala.concurrent.impl.Promise$.resolver(Promise.scala:55) at scala.concurrent.impl.Promise$.scala$concurrent$impl$Promise$$resolveTry(Promise.scala:47) at scala.concurrent.impl.Promise$KeptPromise.(Promise.scala:324) at scala.concurrent.Promise$.fromTry(Promise.scala:142) at scala.concurrent.Future$.fromTry(Future.scala:483) at com.exalate.replication.services.processor.ChangeIssueProcessor$$anonfun$changeIssue$1$$anonfun$apply$1.apply(ChangeIssueProcessor.scala:60) at com.exalate.replication.services.processor.ChangeIssueProcessor$$anonfun$changeIssue$1$$anonfun$apply$1.apply(ChangeIssueProcessor.scala:47) at scala.concurrent.Future$$anonfun$flatMap$1.apply(Future.scala:253) at scala.concurrent.Future$$anonfun$flatMap$1.apply(Future.scala:251) ... 7 more Caused by: scala.NotImplementedError: an implementation is missing at scala.Predef$.$qmark$qmark$qmark(Predef.scala:230) at services.node.hubobjects.NodeHelper.getOption(NodeHelper.scala:102) at com.exalate.api.hubobject.jira.INodeHelper$getOption.call(Unknown Source) at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:45) at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:108) at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:124) at Script60.run(Script60.groovy:10) at org.codehaus.groovy.jsr223.GroovyScriptEngineImpl.eval(GroovyScriptEngineImpl.java:345) at org.codehaus.groovy.jsr223.GroovyScriptEngineImpl.eval(GroovyScriptEngineImpl.java:145) at javax.script.AbstractScriptEngine.eval(AbstractScriptEngine.java:264) at com.exalate.processor.ExalateProcessor.execute(ExalateProcessor.java:69) at com.exalate.processor.ExalateProcessor.executeProcessor(ExalateProcessor.java:40) at com.exalate.processor.ExalateProcessor.executeProcessor(ExalateProcessor.java:33) at com.exalate.replication.services.processor.ChangeIssueProcessor$$anonfun$changeIssue$1$$anonfun$apply$1$$anonfun$4.apply(ChangeIssueProcessor.scala:68) at scala.util.Try$.apply(Try.scala:192) at com.exalate.replication.services.processor.ChangeIssueProcessor$$anonfun$changeIssue$1$$anonfun$apply$1.apply(ChangeIssueProcessor.scala:61) ... 10 more
Script error for issue 30581. Details: Field with key Remote Status wasn't found. Please review your script.
With
issue.customFields."Remote Status".value = replica.status.name
No errors with
issue.customFields."360023300132".value = replica.status.name
but then again..the field isnt being populated.
But we use the status also in our lists
Currently you can see that the Jira Ticket Status is not being set from Exalate. We used the Jira Plug-in Before and it created variables it looks like that zendesk used.
André,
Zendesk makes custom fields as a number. I have 360023300132 as the field i want to fill. So should it be:
issue.customFields."360023300132".value = replica.status.name
???
Thanks
Dave
Yes try that out 
Well... we dont want to set the Zendesk ticket status, we just want to populate the data variable in zendesk,
I don't know what you mean by "data variable", is this a custom field? and I understand that you don't want to set the zendesk status, what I suggested earlier doesn't set the Zendesk status, it just gets the status from Jira and sets it into a custom field in Zendesk.
Thanks,
André
Hi David,
What type of custom field is this on Zendesk? You are trying to set a value of type "option" which might be the problem, if you want to set only the status name to a custom field of type String, it would look like:
issue.customFields."Remote Status".value = replica.status.name
of course the "Remote Status" custom field must be of type string.
Thanks,
André