Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
We have the relationship in this connection as follows:
Zendesk ß------à Jira
Type -------------à Type
Subject ----------à Subject
Description ----à Description
Comments ß----à Comments
Attachments ß--à Attachments
So basically we need only the Comments and the Attachments to be transferred back from Jira, so Type, Subject and Description in Zendesk are not altered after the ticket was exalated (as we will do changes in Jira which we do not need transferred back).