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Hi,
I would like to ask about the synchronisation of assignees and mentions.
We have two Jira instances synchronised with Exalate.
Instance A is the internal Jira.
Instance B is for customers.
We managed to synchronise the assignees and mentions in our Sandbox connection of the issues if the user exists on both instances.
Is it possible to assign an issue or to mention some in a comment who has only a user in of the instances?
For example with user ID or e-mail address.
For example: in instance A I write a comment and mention eg. Peter (the customer) on an issue who only has an account in instance B?
I would like to mention Peter on an issue, but I don’t want to let Peter’s user into our internal Jira (instance A). Instance B is for customers.
Thanks for the help.