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Custom Fields Issue

 
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I am experiencing an issue with a custom field for the sync "MS_Teams_to_Zendesk" connection. I am trying to sync a field from JIRA ("requesterChannelLink") to Zendesk which works perfectly for one custom field ("Link to Slack Thread") in Zendesk but will not for another named "Link to MS Teams". I believe I have updated everything correctly but getting an error.


  1. Harold Oconitrillo

    Hi,

    Could you please share your incoming and outgoing script?

    Regards.

    Exalate Support 

  2. Serhiy Onyshchenko

    Given my insight into the case the rules are:


    		JiraZenDesk
    Out​

    ​

    replica.customFields."requesterChannelLink" = issue.customFields."requesterChannelLink"
    		​
    In
    // issue.customFields."Link to Slack Thread".value = replica.customFields."requesterChannelLink".value
issue.customFields."Link to MS Teams".value = replica.customFields."requesterChannelLink".value

    Now the other question is what is the type of the custom field on ZenDesk?
    Regards, Serhiy

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