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   • Roman
   • Jul 03, 2020

   Hi Christos Katsivas,

   issue.customFields."URequester".value = nodeHelper.getUserByUsername(replica.customField."Jira Text"?.value)

   
   

   You can do 

   •  Comment

   1. Christos Katsivas

      • Jul 03, 2020

      Hi, 

      
      

      URequester is the Zendesk system user field? Also, in the outgoing in Jira its required to write the following?

      
      

      replica.customFields."Jira Text" = issue.customFields."Jira text"

   2. Christos Katsivas

      • Jul 03, 2020

      Also, It does not works. I get the following error. 

      
      

      Script error details: Cannot get property 'Customer' on null object. Error line: Script715.groovy:176

   3. Juan Grases

      • Jul 03, 2020

      Hi!

      Yes you need to add 

      replica.customFields."Jira Text" = issue.customFields."Jira text"

      To your Jira Outgoing, replacing Jira Text with the actual CF name. Regarding the error you are having, it means that you are suing .Customer  on something that is null. Are you sure that 'Customer' is the name of the CF?

   4. Juan Grases

      • Jul 03, 2020

      Hi Christos, I realise now that this is not a custom field on Zendesk. Could you try doing:

      issue.reporter = nodeHelper.getUserByUsername(replica.customField."Jira Text"?.value)
      
      

      You can also use 

      nodeHelper.getUserByUsername
      nodeHelper.getUserByEmail
      nodeHelper.getUser

   5. Roman

      • Jul 13, 2020

      Hi Christos Katsivas ,

      
      

      
      

       Can you try issue.reporter = nodeHelper.getUserByEmail(replica.customFields."Mood"?.value)

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