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Error: Request type requires a custom field but none was set through exalate config

 
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Hi,
to sync comments between JSD and ZD, i want to set the request type on the JSD (cloud) side.
on the incoming (jsd) side -

issue.typeName     = nodeHelper.getIssueType(replica.typeName)?.name ?: "EasyShip issue"

issue.customFields."Request Type".value = "EasyShip request"



in the local (jsd) replica, the issue type is set correctly. 
i didnt see the request type field appearing in the replica.
i confirm that both names (EasyShip issue, EasyShip request) are correct. 


more over, i tried syncing another issue (without comments now).
on the JSD, im getting the error - 

Request type `EasyShip request` requires a custom field 10049 of type `com.atlassian.jira.plugin.system.customfieldtypes:select` but none was set through exalate config.




So i guess the request type is not a custom field? in the exalate documentation its suggested that the request type is a custom field...

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    1 answer

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      Hi!

      The last error indicates that there a custom field that is required when creating a EasyShip request. Could you check which custom field is that (id is 10049) and make sure you set it on your incoming processor?

      Best regards,
      Juan

      1. ben friedman

        i've set all the mandatory fields for the request, before setting the request type. this resolved the issue. 

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